Picker Privacy Policies

Last updated, July 4, 2024

At Picker, we are committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use and share your personal information in connection with the use of our products and services.

1. Information Collection

1.1 Personal Information

We collect personal information when you register for a Picker account, when you use our products and services, and when you interact with us in another way. This information may include:

- Name
- Email address
- Telephone number
- Billing and shipping address
- Payment Information
- Other information needed to provide our services

1.2 User and End Customer Information

We collect information from users and their end customers in order to provide our services. This information includes, but is not limited to:

- Name
- Email address
- Telephone number
- Direction
- Location

This information is primarily shared with delivery providers in order to fulfill the requested services. We may also share this information with third parties if required by law or to protect our rights.

1.3 Non-Personal Information

We may collect non-personal information through cookies and other tracking technologies. This information may include:

- IP address
- Browser type
- Internet Service Provider
- Other similar information

2. Use of Information

2.1 Provision of Services

We use your personal information to:

- Provide our products and services
- Process your payments
- Contact you about your account
- Personalize your experience with our products and services

2.2 Marketing

We may use your personal information for marketing purposes, such as:

- Send promotional emails about new products and special offers

3. Sharing Information

3.1 With Service Providers

We do not share your personal information with third parties, except in the following circumstances:

- We may share your personal information with our service providers, such as payment processors and delivery services, to facilitate the provision of our products and services.

3.2 For Legal Compliance

We may share your personal information if we believe in good faith that it is necessary to:

- Comply with the law
- Protect the rights, property, or safety of Picker or other users

3.3 With Third Parties

If we are required to comply with legal obligations, we may share your personal information with third parties, such as:

- Government authorities
- Regulatory Entities
- Other relevant third parties

We maintain physical, electronic and procedural security measures in connection with the collection, storage and disclosure of your personal information.

4. Information Security

We take reasonable steps to protect your personal information against:

- Unauthorized access
- Alteration
- Disclosure
- Destruction

We maintain physical, electronic and procedural security measures in connection with the collection, storage and disclosure of your personal information.

5. Data Retention

We retain your personal information for as long as we are providing services to you or our business users, or for a period when we reasonably plan to continue providing the services. Even after we stop providing services directly to you or to a business user with whom you do business, we may retain your personal information to:

- Comply with our legal and regulatory obligations.
- Enable fraud monitoring, detection and prevention activities.
- Comply with our tax, accounting and financial reporting obligations.

6. User Rights

Depending on your location and subject to applicable law, you may have the following rights with respect to your personal information that we control:

- The right to request access to your personal data.
- The right to request that we rectify or update your personal data that is not accurate or incomplete.
- The right to request that we erase your personal data under certain circumstances.
- The right to request that we restrict the use of your personal data in certain circumstances.
- The right to withdraw your consent if your personal data is being processed based on your prior consent
- The right to object to the processing of your personal data if we are processing it based on our legitimate interests

7. International Data Transfers

Picker operates in Ecuador, Colombia, Mexico and Costa Rica. We may need to transfer your personal information between these countries to provide our services. When we make international data transfers, we take steps to comply with applicable data protection laws in each jurisdiction.

8. Changes to the Privacy Policy

We reserve the right to change this Privacy Policy at any time. The “Last Updated” legend at the top of this Policy indicates when it was last revised. Any changes will be effective on the last of the following dates: the date of publication of the new version of this Policy on the services or the date on which we notify you of the change in accordance with the law.

9. Contact

If you have any questions or concerns about this Privacy Policy, do not hesitate to contact us through our website. By using our products and services, you accept the terms of this Privacy Policy.

10. Jurisdiction-Specific Provisions

10.1 Ecuador

If you reside in Ecuador and are not satisfied with the way in which we handle a complaint submitted by you under this Policy, we recommend that you contact the National Directorate of Public Data Registration (Dinardap).

10.2 Colombia

To exercise your rights, you can contact our DPO at dpo@picker.com. The rights of Colombian residents are regulated by Law 1581 of 2012, which establishes general provisions for the protection of personal data.

10.3 Mexico

In this Policy, “applicable legislation” includes the Federal Act on the Protection of Personal Data Held by Individuals (LFPDPPP). If you have questions or concerns about this Policy, you can contact our DPO at dpo@picker.com.

10.4 Costa Rica

If you reside in Costa Rica and have any questions or complaints regarding this Policy, we recommend that you contact the Residents' Data Protection Agency (Prodhab).

11. Consumer Privacy Notice

The following Consumer Privacy Notice applies if you are a natural person who resides in Ecuador, Colombia, Mexico or Costa Rica and you obtain Picker services primarily for your own personal, family or household purposes.

Features

What does Picker do with your personal information?

Service companies choose how they share your personal information. Each country's legislation gives consumers the right to limit some, but not all, information exchanges. Legislation also requires us to tell you how we collect, share and protect your personal information. Please read this notice carefully to understand what we do.

What is it?

The types of personal information we collect and share depend on the product or service you have with us. This information may include:

- Name
- Email address
- Telephone number
- Billing and shipping address
- Payment Information
- Order and transaction history

When you are no longer our customer, we will continue to share your information as described in this notice.

How?

All service companies need to share the personal information of their customers to carry out their daily business activities. In the next section, we list the reasons why companies may share their customers' personal information, the reasons Picker chooses to share it, and whether you can limit this disclosure.

Reasons Why We Share Your Personal Information

To limit what we share

Please note the following: If you are a new customer, we may begin to share your information 30 days after the date we send this notice. When you are no longer our customer, we will continue to share your information as described in this notice. However, you can contact us at any time to limit what we share.

Any questions?

Contact us at info@pickerexpress.com

Who is providing this notice?

Caarry Solutions, Inc. and its affiliates that provide services to consumers in Ecuador, Colombia, Mexico and Costa Rica.